The account is "Frozen" or "Locked"

When the account is "frozen" or locked and you want to unlock the account again, customers must perform KYC on the Fast Wallet.

The client must send a request to the mail: [e-mail] providing all of the following documents and information:

- Portrait photo with personal ID (ID card, passport, driver's license) issued by the Government is used to register account from the beginning.

- Take a portrait photo with proof of the date of sending request and write Fast Wallet + Content: Re-open account + Mail + Date / Month / Year.

Depending on the reason your account is locked, please choose to attach one of the following commitments:

-Commit the reason for re-opening the account if you were the one requesting the account lockout

-Commit not to violate Fast Wallet transaction rules or your account may be locked indefinitely

-Commit you to believe that your account being locked is justified

If Fast Wallet decides that the documents you provide are appropriate, Fast Wallet will unlock the account, which should take at least 5 working days

The applicant is solely responsible for the accuracy and legality of the information, documents, images and any request submitted to Fast Wallet. Fast Wallet will not be held responsible as the applicant can provide all documents whose information appears to match our KYC database. Fast Wallet also reserves the right to change the verification process at any time without prior notice to the customer.