Withdrawals have not been received

The money transfer on the blockchain is divided into 3 phases: Fastwallet money - confirmation blockchain - money into the opponent's account.

Step 1: Within 30-60 minutes we will generate TXID, this means the transfer of money from our platform has been processed, we have brought the cryptocurrency to the blockchain.

Step 2: Please click "check" at the bottom of the Txid link, open the corresponding blockchain browser to check the confirmation number of this money.

Step 3: If the blockchain shows confirmation or not, please wait patiently for the blockchain to confirm. If the displayed blockchain is confirmed and if you have not received the cryptocurrency yet but Fastwallet has completed the transfer, we have no way to assist you, please contact the receiving platform to have them help you.

Note: after you click confirm withdrawal in the email, due to congestion on the blockchain is likely to lead to delay. If after 6am, in your account management / withdrawal history there is still no Txid, please reopen this ticket and attach:

Screenshot of the "withdrawal history" of this money;

We will quickly help you to deal with, the priority of tickets without screenshots is very low.